SHIPPING INFORMATION

HOMARTGO manages every step from order confirmation to doorstep delivery — except when you choose your own carrier.

We verify and dispatch — you receive confirmation

Your order is verified, inspected, and prepared for shipment within 48 hours of placement. This includes order validation, quality inspection, and secure packaging. We complete this step before releasing your package to our fulfillment center.

You select the carrier — you assume the risk

When you choose an alternative shipping carrier during checkout, you take full responsibility for transit-related outcomes — including loss, damage, delay, or customs handling. HOMARTGO bears no liability for packages shipped outside our selected partner network.

We commit to clear timing — you receive transparent windows

Once dispatched, your package moves under HOMARTGO’s standard logistics framework. The total timeline consists of two distinct phases:

Processing time: 3–7 days
Shipping time: 14–30 days

Both phases are calculated in working days. These estimates apply only to orders fulfilled through HOMARTGO’s designated shipping partners.

Delays happen — here’s what causes them

Delivery timelines may extend beyond the stated windows due to factors outside HOMARTGO’s operational control:

  • Public holidays
  • Customs procedures
  • Extreme weather events
  • Delays with international carriers

We respond — you initiate contact

If your tracking hasn’t updated in 5 business days past dispatch, email cs@homartgo.com with your order number — we’ll investigate immediately.