SHIPPING INFORMATION
At Homartgo, we aim to provide reliable shipping options to customers worldwide. We process and dispatch orders promptly to ensure you receive your items efficiently, no matter where you are.
Order Processing Time
After an order is placed, we typically verify, inspect, and prepare items for shipment within 48 hours. This stage includes order verification, quality checks, and packaging before items are sent to our fulfillment center for dispatch.
Shipping Time
Shipping time refers to the period required for a package to travel from our fulfillment center to the delivery address. Delivery times may vary depending on the destination and chosen shipping method.
For most destinations, the estimated delivery times are as follows (working days):
- Processing time: 3–7 days
- Shipping time: 14–30 days
Shipping may be affected by factors such as public holidays, customs procedures, extreme weather, or delays with international carriers. While delivery times can vary, we strive to ensure shipments arrive within 30 days whenever possible.
Responsibility During Shipping
We take full responsibility for loss, damage, or delays that occur while packages are in transit using our selected shipping partners. If a customer chooses an alternative carrier, the responsibility for the transportation process, including any associated risks, rests with the customer.
If you have questions about your shipment or encounter any issues, please contact our customer service team at cs@homartgo.com for assistance.