RETURN POLICY

If your item arrived damaged, defective, or different from what you ordered due to our error, we’ll cover return shipping and process a full refund — no restocking fee applies.

Order Cancellation

You can cancel your order only before the item has been shipped or entered the production process. If your cancellation request is approved at that point, we’ll issue a full refund to your original payment method. Once an order has been shipped, it can no longer be cancelled.

Standard Return (Unused & Original Condition)

You may return an unused item within 14 days of receiving your order — provided it’s in its original condition and returned with the original packaging. To complete the return, you must also provide proof of purchase, such as an order confirmation or receipt.

If your return falls into this category — meaning it’s not damaged, defective, or incorrect — you’re responsible for the return shipping costs. We won’t charge more than one shipping cost per return process, even if multiple shipments are involved.

Refund Timing & Visibility

After we receive and inspect your returned item, and approve the return, we’ll issue the refund to your original payment method. Approved refunds are generally processed within 7 days after inspection is completed.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution. If your refund has been confirmed but isn’t yet visible:

• Please first review your bank account and payment records;
• Contact your credit card issuer or bank to confirm processing status;
• If unresolved, contact us at cs@homartgo.com.

What to Do Before Returning

Always email cs@homartgo.com first — we’ll reply within 24 hours with your return label and the correct return address. Do not ship items back without prior instruction. Returned merchandise should not be sent directly to the manufacturer.