FAQS

Order Tracking & Visibility

A tracking link is emailed after shipment, enabling real-time status updates directly on the carrier’s website.

Address Corrections

Shipping address updates are only possible before dispatch — contact us immediately if correction is needed, as no changes can be made once the order is packed or shipped.

Order Modifications

Orders are processed without delay, so no modifications — including item additions, deletions, or edits — are permitted after placement.

Returns & Eligibility

Eligible returns require items to be in original condition, with tags fully attached and no visible wear; clearance items are excluded from this policy.

Exchanges

HOMARTGO does not facilitate direct exchanges.

Defective or Incorrect Items

Report defective, incorrect, or missing items within 30 days of receipt by emailing all required details: your order number, product name or code, a clear photo, and a concise description of the issue.

Out-of-Stock Items

Selected out-of-stock items are typically restocked within a few weeks, and email subscription is required to receive availability notifications.

Discount Codes After Checkout

Applying a discount code post-purchase is considered only upon immediate contact with both your order number and the valid promo code — approval remains at HOMARTGO’s discretion.

Contact Support

Email cs@homartgo.com for immediate assistance.