FAQS

How can I track my order?

Once your order has been shipped, we will send a confirmation email containing a tracking link. You can click this link to view the current status of your shipment on the carrier's website.

Can I make changes to my order?

We process orders promptly to ensure timely delivery. Therefore, changes cannot be made once an order has been placed. Please verify all details before completing checkout.

How do I return or exchange an item?

Returns are accepted for items in their original condition, with tags intact and no visible signs of wear, except for clearance items. Direct exchanges are not offered.

What if an item I want is out of stock?

Popular items may be restocked within a few weeks. To be notified when an item becomes available, please subscribe with your email.

I entered an incorrect shipping address. Can it be changed?

Contact us immediately with the correct address. If your order has not yet been shipped, we may be able to update the shipping label. Once the order has been packed or dispatched, we are unable to make changes.

What should I do if I receive an incorrect or defective item?

If you receive an incorrect or damaged item, please email us within 30 days of receipt, including your order number, product name/code, a photo of the item, and a description of the issue.

Can I still apply a discount code after placing an order?

Please contact us as soon as possible with your order number and promo code. We will do our best to accommodate your request.

For any additional questions or assistance, you can reach our customer support at cs@homartgo.com.